Frequently Asked Questions


Q: Do I need to visit the Center before surgery date?

A: Your surgeon’s office will schedule you for a telephone interview with our preoperative staff. Our preoperative nurse will call you and obtain information from you, regarding your medical history. Some patients may be required to have lab work, EKG and/or x-rays prior to their surgery. This will be determined and scheduled at the time of the telephone interview.

Some families may elect to bring their children for a preoperative tour of the CASC.

Some patients may choose to come to the Center before their surgery date to complete paperwork or make payments. We strongly recommend that you complete all preoperative documentation before the day of surgery.

Q: What time is my surgery?

A: At the time of your telephone interview, the preoperative nurse will give you a tentative time for surgery. Please keep in mind that this time may change prior to your surgery date. Therefore: our preoperative staff will also call you the day before your surgery to tell you the time to arrive at the surgical center. If have any questions, please feel free to call us at 603-415-9460

Q: What if I am sick or have to cancel my surgery?

A: Please call your surgeon and the surgery center as soon as you can.

Q: Why do I have to arrive an hour before my scheduled surgery time?

A: This is the time for you to meet with the anesthesiologist and your surgeon. They will answer any questions and discuss your surgical plan of care.

Q: When will my discharge instructions be discussed?

A: Due to the wide variety of surgical procedures done in our facility, discharge teaching begins in the preoperative area and will be reinforced after your surgery during your postoperative recovery phase. We ask that a family member or responsible adult be available at the time these instructions are given. Should you have any questions after you have left the facility, feel free to call us at 603-415-9460.

Q: Why can I not eat, drink or chew gum the morning of my surgery?

A: You refrain from eating and/or drinking prior to surgery in order to prevent the risks of aspirating gastric contents during your surgery. This complication is very serious and you need to strictly abide by our recommendations. We have very clear policies as to specific times before surgery when you must refrain from eating and/or drinking. These are all based on safety standards. This will be discussed with you at the time of your preoperative interview.

Q: What should I bring the day of surgery?

A: On the day of surgery, you should bring your insurance card and driver’s license.

Q: What should I wear?

A: Please wear comfortable clothing. Button-down shirts or blouses are best. Wear comfortable shoes. Leave all jewelry at home, including body-piercing jewelry. If you wear contact lenses, you will probably have to remove them for the surgery, so consider bringing your glasses. If you have to wear your contacts, please bring contact solution and contacts case. Please do not wear any make-up as this can hide certain clinical signs.

Q: Should I take my usual daily medication?

A: During your preoperative interview you will be told which medications you should or should not take the morning of surgery. This is individualized for each patient.

People using inhalers must bring them to the Center on the day of surgery.

Some medications will be stopped for the surgery, particularly diabetes medication and blood thinners. Please call us with any questions you may have. (603-415-9460)

Q: Can I drive after my surgery?

A: If you are having surgery under anesthesia, with the exception of local anesthesia, you cannot drive, and must be accompanied home by a responsible adult. This policy is for your safety, and is strictly adhered to. You cannot take a taxi home, unless accompanied by a responsible adult

Q: Whom do I call if I have a question about a bill?

A: Our billing office number is 603-415-9460. Ask for someone in billing.

Q: Do you offer payment plans?

A: We have various options for the payment of your bill. Please contact our billing office at 603-415-9460 to discuss these options.

Q: What happens if I need to stay overnight?

A: Should care be required beyond usual services provided at the CASC, you will be transferred by ambulance to the Concord Hospital.

Q: Who is responsible for insurance verification?

A: All patients are responsible for verifying that the services needed are covered at our facility. Many healthcare plans have tried to contain costs by limiting coverage: increasing referral, pre-certification or prior authorization requirements; or transferring more of the cost to the patients. It is important that you understand your insurance plan, what is covered and what co-pays or deductibles you may be responsible for.

Q: Will I receive a bill for services received at your facility?

A: CASC routinely bills all primary and secondary insurance plans for patients. Patients will receive a bill from us for any deductibles or co-pays applied by your insurance plan or if your carrier denies the claim.

Q: What other bills might I receive after receiving services at your facility?

A: In addition to a bill for our facility, you may receive a bill from your surgeon, the anesthesiologist, as well as for laboratory services if they were used in the course of your care.